FAQ
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Last updated
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A deeper dive into Fortmatic's Key Management architecture can be found .
1. We recommend logging into with your Fortmatic wallet to view and transfer funds.
2. You can also enter your Ethereum address into to view your tokens. See here for getting your Ethereum address.
You can also visit --> Wallet --> Login / Signup --> Click the profile icon in the top left --> Add to Balance --> Fund from Wallet or Exchange
To delete your Fortmatic account, please submit a request to and include the phone number and or email connected to the account you want deleted.
3. Connect Metamask to Polygon following this documentation
1. Visit and login with Fortmatic
Not seeing funds in your wallet? See .
1. We recommend logging into with your Fortmatic wallet to view and transfer funds.
2. You can also enter your ethereum address into to view your tokens. See here for getting your ethereum address.
Enter Ethereum address into to view the transaction history of your wallet.
If you can't find your wallet address on the app you logged into, you can find it by going to Fortmatic.com --> Wallet --> Login / Signup --> Click the profile icon in the top left --> Add to Balance --> Fund from Wallet or Exchange. Enter that address into to verify which tokens are in your account.
2. If you transferred from an exchange like Binance or Coinbase, it can take up to 30 minutes. You can enter the transaction hash provided by the exchange, or your Fortmatic ethereum address on to view the status of that transaction, and any transaction history of your wallet.
3. If transferring from Binance, verify that you did NOT transfer funds over Binance Smart Chain network. You can verify this by entering the transaction hash into and if the transaction hash brings you to a valid transaction, it was sent over that network instead of Ethereum mainnet. If you did transfer over BSC, follow this article for how to access those funds.
2. If you transferred from an exchange like Binance or Coinbase, it can take up to 30 minutes. You can enter the transaction hash provided by the exchange, or your Fortmatic ethereum address into to view the status of that transaction, and any transaction history of your wallet.
3. If transferring from Binance, verify that you did NOT transfer funds over Binance Smart Chain network. If you enter the transaction hash into and it brings you to a valid transaction, it was sent over that network instead of Ethereum mainnet. If you did transfer over BSC, follow this article for how to access those funds.
You can connect to your Fortmatic wallet on
You can verify that the funds are in your Ethereum wallet on Binance Smart Chain by entering your address into .
3. Connect Metamask to Binance Smart Chain -
3. Connect Metamask to Binance Smart Chain following this documentation
If you are still having trouble, please submit a request using the support chat widget in the bottom-right corner of the .
After exporting your private key, you can import it to other wallet softwares.
Here are some instructions for importing the file to Metamask. First you have to create a Metamask wallet. You can download the Metamask chrome extension on their website 1. Once you have the wallet created, with the Metamask extension open, click the colorful circle in the top right
Here are some instructions for importing the file to Metamask. First you have to create a Metamask wallet. You can download the Metamask chrome extension on their website 1. Once you have the wallet created, with the Metamask extension open, click the colorful circle in the top right
The gas price can be thought of similar to the price per gallon. The more demand there is for space in the next block, the higher the gas price will be. You can check current gas prices on a few different sites - | |
You can connect to your Fortmatic wallet on